FAQs

Yes! All of our blinds and shades are custom-made to fit your windows perfectly. You can input your window measurements during the ordering process, and we will craft your blinds to those exact specifications.

We provide a detailed step-by-step guide on how to measure your windows for both inside and outside mount options. Check out our Inside mount vs outside mount guide. Simply follow our measuring guide, and if you need assistance, feel free to contact our customer support team.

Our standard processing and delivery times range from 7 to 14 business days. Custom-made blinds may take a little longer, depending on the complexity and materials chosen. We’ll provide updates throughout the process.

Yes, we offer professional installation services in most areas. If installation is available in your location, you can get more details from one of our design experts, as we do not offer checkout scheduling. We also provide easy-to-follow guides for DIY installation.

Absolutely! We encourage customers to order free fabric or material samples to ensure the color and texture match your home décor before placing an order. Try order free swatches now!

We want you to be completely satisfied with your purchase. Custom blinds and shades are made to order and cannot be returned unless there is a manufacturing defect. Please refer to our return policy page for more details.

Blinds and shades can typically be cleaned with a vacuum using a brush attachment or wiped down with a damp cloth. Specific care instructions are provided for each product. For deeper cleaning, we recommend using professional services for delicate fabrics. Kindly refer to our cleaning guide for more information.

We accept major credit cards, and other secure payment methods. You can select your preferred payment option at checkout.

Yes, all of our window treatments come with a lifetime warranty on the mechanism, and motorized window treatments have a 5-year warranty. Please refer to our warranty page for more details.

Yes, once your order has been shipped, you will receive an email with tracking information so you can follow your package until it arrives at your door.

Yes, we often have special promotions and discounts. Sign up for our newsletter or check our promotions page to stay updated on current offers.

You can reach our customer service team via phone, email, or live chat during business hours. Visit our Contact Us page for details.